# What services does IEHP offer to its members?

Lily Armstrong · August 4, 2026

> IEHP, or Inland Empire Health Plan, operates as a not-for-profit health plan, focusing primarily on providing Medicaid services in the Inland Empire...

IEHP, or Inland Empire Health Plan, operates as a not-for-profit health plan, focusing primarily on providing Medicaid services in the Inland Empire region, which includes Riverside and San Bernardino counties.

The organization serves over 1.2 million members, making it one of the largest Medicaid managed care plans in California, significantly impacting health services within the local economy.

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Members have access to a comprehensive range of services, including behavioral health, vision and dental coverage, which are critical components of overall wellness but are often overlooked in standard health plans.

IEHP facilitates transportation services for medical appointments, ensuring that lack of transport doesn't hinder access to necessary care, which is particularly beneficial in rural and low-access areas.

The health plan emphasizes preventative care, offering resources for wellness check-ups, screenings, and immunizations, which are scientifically proven to reduce the risk of chronic diseases.

Mental health services are integrated into IEHP's offerings, reflecting a growing understanding that mental health is crucial to physical health; this holistic approach aids in better health outcomes.

Specialized programs within IEHP, such as chronic disease management and prenatal care apps, utilize technology to empower members in managing their health conditions effectively.

Members can benefit from Community Supports, which includes various social services aimed at addressing social determinants of health, such as access to food and housing assistance, which are essential for overall health.

IEHP provides 24/7 access to healthcare services through telehealth options, employing telecommunication technology to deliver healthcare remotely, which can improve patient satisfaction and avoid delays in care.

The IEHP member portal allows for personalized health management, showcasing how technology can enhance communication and streamline access to services, reducing wait times for members.

It uses a network of local physicians and healthcare facilities, enhancing the economic viability of local providers while increasing the convenience for patients seeking care in their community.

IEHP's DualChoice plan targets individuals eligible for both Medicare and Medi-Cal, offering a comprehensive set of benefits tailored to meet the complex healthcare needs of this demographic.

The organization continuously adapts to legislative changes affecting healthcare, ensuring compliance and responsiveness to both state and federal healthcare reform initiatives.

Members are encouraged to participate in health education programs to promote lifestyle changes that lead to better health outcomes, as lifestyle factors are significant contributors to chronic disease.

IEHP’s support includes culturally competent care, addressing the diverse needs of its population, which is crucial in improving health equity among different communities.

The plan also historically provides subsidized health insurance to low-income families, underscoring the link between economic stability and health, as economic hardship can often lead to poor health outcomes.

A crucial aspect of IEHP’s service is its focus on continuous health assessment and intervention strategies, which utilize evidence-based practices to monitor and address members’ evolving health needs.

IEHP employs health data analytics to track service utilization and effectiveness, ensuring that quality improvement measures are based on robust statistical evidence rather than anecdotal observations.

Lastly, IEHP actively engages in partnerships with community organizations, recognizing that collaboration outside traditional healthcare systems can greatly enhance individual and community health outcomes.

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