# Why is healthcare calling me and what should I do about it?

Lily Armstrong · August 4, 2026

> Scam calls related to healthcare often increase during open enrollment periods, as people seek information about their coverage. Scammers exploit this...

Scam calls related to healthcare often increase during open enrollment periods, as people seek information about their coverage.

Scammers exploit this time to confuse potential victims with misinformation.

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Many Medicare scam calls involve claims that new cards are being issued, urging individuals to provide personal information.

Medicare does not make unsolicited phone calls that request sensitive information.

The Federal Trade Commission (FTC) suggests you can report these scams online, and they have specific categories for healthcare fraud.

Reporting helps authorities track and shut down scams.

Spoofing technology allows scammers to display fake caller IDs, making calls appear as if they’re coming from legitimate healthcare organizations or government agencies.

This method can make it hard to identify fraudulent calls.

Identity theft in the healthcare sector can lead to someone falsely using another person's Medicare benefits, often resulting in a tangled web of claims and potential financial loss for the victim.

The Do Not Call Registry was created to protect consumers from unsolicited calls, but it doesn't eliminate scam calls entirely.

Scammers often ignore this list.

Emails about healthcare benefits that ask for sensitive information, even if they look legitimate, are likely phishing attempts.

Genuine organizations usually do not ask for personal details via email.

Health insurance companies are required to send annual notices about changes to coverage, yet scams can mimic this format.

Always verify by directly contacting your insurance provider.

With the rise of telehealth services, fraudsters have adapted their tactics to include fake offers for medical advice or prescriptions over the phone, which can lead to identity theft or misuse of information.

The Centers for Medicare & Medicaid Services (CMS) offers resources for consumers to verify the legitimacy of healthcare calls, encouraging individuals to hang up if they feel the caller is suspicious.

Fraudulent telemarketers may use pressure tactics to get you to make on-the-spot decisions about healthcare plans.

Take your time and consult trusted resources if you receive such calls.

Healthcare scams can target vulnerable populations harder, often preying on seniors who may not be as familiar with technology or the specifics of their insurance options.

Robocalls, which are automated recorded messages, are often used in healthcare scams.

If the call prompts you to press a number, it could lead you deeper into a scam.

The Office of Inspector General (OIG) urges individuals reporting healthcare fraud to provide specific details about the incident, as this assists in tracking patterns and closing down these operations.

Understanding the science of voice recognition technology helps explain why phone scams can sound so convincing; fraudsters can use this tech to mimic real voices or create synthetic speech that seems authentic.

The healthcare sector has been increasingly utilizing artificial intelligence to manage claims and patient interactions, while criminals exploit this technology to enhance the effectiveness of their fraud techniques.

Federal laws enforce strict penalties against healthcare fraud, but scams often outpace enforcement, making vigilance crucial for individuals in protecting their information.

Cognitive biases can play a significant role in how people respond to healthcare calls; the authority bias may lead individuals to trust callers claiming to represent a healthcare organization without verification.

Advanced data analytics in healthcare allow for the detection of unusual patterns in claims; however, such systems can also be manipulated by scammers who know how to exploit loopholes.

The growing interconnectedness of health records online poses new challenges in cybersecurity.

With the increasing digitization of healthcare, being aware of potential breaches and scams becomes even more critical.

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