# Why is Healthy Access calling me and what do they want?

Lily Armstrong · August 4, 2026

> The National Do Not Call Registry was established in 2003 to reduce the number of unsolicited telemarketing calls, allowing individuals to list their...

The National Do Not Call Registry was established in 2003 to reduce the number of unsolicited telemarketing calls, allowing individuals to list their phone numbers to prevent unwanted calls.

Despite being on the Do Not Call Registry, consumers may still receive calls from organizations with whom they have a prior relationship or are making purely informational calls, such as regarding insurance.

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Many health insurance companies reach out to policyholders for "in-house medical check-ups" as a means to gather information about their patients’ health needs and to ensure that they are receiving appropriate care and access to benefits.

Commonly, health insurance companies may not have detailed records of all medical conditions for an individual; they rely on member reports and claims submitted rather than comprehensive medical data.

The volume of spam calls, particularly in the health insurance sector, has increased significantly, with some estimates suggesting that over 30% of all calls in 2023 were robocalls, many claiming to be affiliated with health services.

Scammers frequently manipulate caller ID to display legitimate business names, making it difficult for consumers to distinguish between genuine calls and fraudulent ones.

According to the FTC, consumers reported losses exceeding $1.8 billion to fraud in 2022, with healthcare related scams being one of the most prevalent types.

The Health Insurance Portability and Accountability Act (HIPAA) governs the privacy of individuals' medical information; however, it does not apply to telemarketing practices, which can lead to unsolicited calls without legal penalty.

Some scams are sophisticated enough to maintain constant caller ID changes, making it a challenge for consumers to block unwanted numbers effectively.

Advanced phone algorithms used by telecom companies can often distinguish robocalls from legitimate calls, but not all consumers have access to these services, leaving them vulnerable.

Targeting seniors for healthcare-related scams is particularly concerning, as a 2021 study found that older adults were more likely to engage with unsolicited callers out of a belief that they’re receiving helpful information.

Health insurance assessments can be beneficial for patients, as they may yield referrals to preventive care or management of chronic conditions, yet it is crucial for individuals to verify the legitimacy of the caller before sharing personal information.

In 2019, the FCC expanded the definition of robocalls to include calls that include a pre-recorded message, holding telemarketers to greater accountability in terms of obtaining consent before making such calls.

An average of 9,000 scams are reported daily, with many being health-related; therefore, consumers are cautioned to be skeptical of unsolicited calls even if they seem to be a service offered by a recognizable entity.

The "free" services often touted in telemarketing calls can lead to hidden costs and agreements that may entangle consumers in predatory contracts, emphasizing the need for scrutiny before acceptance.

Modern telecommunications technology allows for more personalized marketing through the use of data analytics, resulting in calls that may align with an individual’s demographics or prior inquiries.

New laws are continuously being enacted and revised to combat telemarketing fraud, yet regulatory lag often leaves consumers exposed to interrupted evenings and personal privacy invasions.

Researchers suggest that cognitive bias can play a role in how individuals perceive legitimate versus illegitimate calls; individuals might rationalize the legitimacy of a persistent caller just because they sound convincing.

Telephonic scams not only have financial implications, but they can also lead to identity theft; individuals are advised to protect their personal information vigorously.

Legislation aimed at curbing telemarketing scams emphasizes the importance of education around consumer rights, helping individuals discern when a call is trustworthy and when it's a deceptive attempt to extract sensitive information.

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